WebGate WebEye A10 Betriebsanweisung PDF herunterladen (Seite 42)

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WebEye SPD User’s Guide

12) There is some problem to access WebEye. Sometimes I can access WebEye and sometimes

not. How can it be solved?

Mostly this problem occurs on Cable Modem, ISDN, and xDSL lines that use modems or routers.

Those lines connect WebEye and ISP though their modems or routers, and the modems or routers are

set to disconnect their connection while WebEye does not use lines. It is because ISP sets the condition

on the modem or routers to prevent their lines from being loaded a lot. Generally, a modem or a router

is set to disconnect network in 3-5 minutes after WebEye stops using lines. In that case, there is no

way for users to access to WebEye; it is because WebEye does not require a modem or a router to

connect a line nor send any image unless a user try to access to it. But user also cannot access WebEye

when a modem or a router disconnects the line.

If you have access problems with xDSL, Cable Modem, and ISDN network from time to time, you

should set ‘Dynamic IP Registration Interval’ short like a minute, even though you assigned a fixed IP

address to WebEye. With this setting, WebEye sends signal once per minute to register IP address to a

dynamic IP registration server. When WebEye sends signal, modem connects line to WebEye. To

maintain continuous connection, user should set dynamic IP registration interval shorter than the

connection duration of a modem.

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WebGate WebEye A10 Betriebsanweisung Seite 42